FREQUENTLY ASKED QUESTIONS
We are committed to health and safety of our clients, their families, and our staff.
Health Safety: Routine health screenings, including Tuberculosis (TB) and Coronavirus (COVID) tests are required for all staff with direct contact with clients. Any staff member who tests positive will need medical clearance or a negative test prior to returning to work. Additionally, we ask clients and their families to inform our office if anyone in the home tests positive for COVID.
Physical Safety: Balanced Care will conduct a full background check, to the extent permitted by Federal, state and local laws, on candidates seeking employment. Staff are only hired upon successfully passing background checks, confirmation of references, and passing drug screenings.
No. Balanced Care does not require clients to sign long-term contracts. Clients are only asked to sign a Service Agreement to confirm their commitment to have services rendered for specific days and times. As needs change, we will work with clients to reassess needs as changes may arise. If for any reason you need to cancel services, we request notice up to 24 hours in advance of a scheduled visit.


